Returns & Refunds Policy

Thank you for shopping with DreamShoppy. We value your trust and are committed to ensuring a smooth and satisfying shopping experience. Please read our Returns & Refunds Policy below for purchases of bags.

🧾 Return Eligibility

We accept returns within 7 days of the delivery date if:

• The bag is unused, unworn, and in its original packaging

• All tags and labels are still attached

• A valid proof of purchase is provided (e.g., invoice or order ID)

• The item was not purchased on final sale or clearance

🚫 Non-Returnable Items

We do not accept returns for:

• Used, damaged, or washed bags

• Customized or personalized products

• Bags without original packaging or tags

🔄 Exchange Policy

• We currently do not offer exchanges.

• To receive a different item, please return the original and place a new order separately.

💸 Refund Process

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed within 7-15 business days to the original method of payment.

• Shipping charges (if applicable) are non-refundable.

🚚 Return Shipping

• Customers are responsible for return shipping unless the item was defective or incorrect.

• Please use a trackable shipping service when returning items.

📦 How to Request a Return

1. Email us at support@dreamshoppy.com with:

   • Order ID

   • Reason for return

   • Images (if the product is damaged or incorrect)

2. Wait for return authorization and instructions.

3. Pack the item securely and ship it to the provided return address.

❓ Questions?

If you have any questions about our Returns & Refunds Policy, feel free to contact our support team at:

(Mon–Fri, 10am–6pm IST)